Privacy Policy
At Nova Flow Academy , we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you interact with us.
1. Who We Are
2. Information We Collect
When you fill out a form, sign up for an assessment, or contact us, we may collect:
- Name
- Email address
- Phone number
- IB subject(s) and year level
- Other information you choose to share in free-text fields
3. How We Use Your Information
We use your personal data to:
- Contact you about your inquiry
- Provide information about our tutoring programs
- Schedule and conduct assessments
- Send you updates or resources related to our services
- Improve our offerings and communication
We will not sell or rent your personal data to any third parties.
4. Legal Basis for Processing
We process your personal data under:
- Your consent (when you submit a form)
- Our legitimate interest in running and improving our tutoring services
5. How We Store and Protect Your Data
Your data is stored securely using password-protected systems. We limit access to your information to authorised personnel only.
6. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
7. Your Rights
Under the EU General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data
- Withdraw your consent at any time
To exercise these rights, contact us at suramatei@gmail.com
8. Third-Party Services
We may use trusted third-party tools (such as Google Workspace, Calendly, or advertising platforms) to store or process your information, always in compliance with GDPR.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact
If you have questions about this Privacy Policy or how we handle your data, please email us at suramatei@gmail.com.